Shipping Policy

Order Confirmation

  • Once your order is confirmed, it will be shipped within 1-2 working days.
  • You will receive a shipment confirmation via email from [email protected], once it is completed.

Order Live Tracking

Your shipment will be done through PPL / DHL / Austrian Post / GLS based on your location.

Delivery Concerns

If you face any problems with a delivery, please contact at [email protected] or +420-773842228 (Whatsapp/Mobile).

It is important for you to ensure self-availability to receive the order at the time of delivery.

Reasons for delivery failures:

  • You provided the wrong phone number or address for delivery
  • There is a mistake in the address for delivery that was provided
  • The address for delivery is not reasonably accessible
  • The address for delivery cannot safely be accessed
  • There is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery
  • Unavailability of the person at the address for delivery to accept delivery (if signature is mandatory).

Note: Re-delivery will be chargeable in the above mentioned cases.

Customs, Duties and Taxes

Indiamasala.fr is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Indiamasala.fr takes care of any damages or lost items during shipping. If you received your order damaged, please contact us at [email protected].

Follow these steps to report the same:

  • 1. Take pictures of the damaged items.
  • 2. Send us an email to [email protected], with your order no and pictures of the damaged items.

International Shipping Policy

We currently do not ship outside of the EU.

Shipping Charges

Country

Shipment Method

Shipping Charges

Free Delivery for orders above

Estimated Time for Delivery

Germany/ Poland

DHL

4.99 Euros

39 Euros

2-4 Working Days

Austria

Austrian Post/ GLS

4.99 Euros

39 Euros

2-4 Working Days

Slovakia

Slovak Parcel Service/ GLS

4.99 Euros

39 Euros

2-4 Working Days

Hungary

DHL

6.49 Euros

55 Euros

2-4 Working Days

Sweden

DHL (Parcel Shop Delivery)

8.99 Euros

75 Euros

3-5 Working Days

Denmark

DHL / DHL Partner Network (Parcel Shop Delivery)

8.99 Euros

75 Euros

3-5 Working Days

Italy

DHL

7.99 Euros

69 Euros

3-5 Working Days

Belgium/ Netherlands/ Slovenia/ Luxembourg

DHL / DHL Partner Network

7.49 Euros

65 Euros

3-5 Working Days

Bulgaria/ Croatia/ Romania

DHL / DHL Partner Network

7.49 Euros

65 Euros

5-7 Working Days

Finland/ Latvia/ Lithuania / Estonia

DHL / DHL Partner Network (Parcel Shop Delivery)

7.49 Euros

65 Euros

5-7 Working Days

France/ Spain

DHL / DHL Partner Network

8.99 Euros

75 Euros

4-6 Working Days

Greece/ Portugal

DHL / DHL Partner Network

8.99 Euros

75 Euros

5-7 Working Days

Note:

Free Delivery and Weight Restrictions

  1. We provide free delivery across the EU based on the location, cart value, and weight of the package.
  2. If your order is updated (due to any of the reasons mentioned below) and the order value drops below the free shipping threshold, the shipping charges will be applicable to the order. You may add more items to the order to avail free shipping and have a right to cancel the order. Your order may be updated due to the following reasons: Item is out of stock / Item is past best before date / Item is no longer required by the customer.
  3. All orders have a weight restriction of 27 kgs per parcel. If the order weight is over 27kgs, then the normal shipping cost will apply for every additional parcel. Per order, only one parcel will be free.