1. Validity

The conditions apply to all contracts, all the supplies and products of “Indiamasala.fr” Online grocery.

By signing up for a Indiamasala Account or by using any Indiamasala Services , you are agreeing to be bound by the following terms and conditions.

2. Contract

When customer places an order to purchase a product/products from Indiamasala.fr, the order represents a non-binding agreement between the seller and the customer. A binding contract between seller and buyer forms only after a complete payment is fully authorised by the payment gateway and the goods are dispatched from our warehouse. Any order will be dispatched only after a successful authorisation of the billed amount in full.

a) Come off the contract
the contract comes off once the refusal of the customer to the entrance of a notification of acceptance in accordance with “Indiamasala.fr” terms and by acceptance of the order by “Indiamasala.fr”.

b) Confirmation of Order
Once an order is placed by customer, he/she gets confirmation via electronic mail about the order.

3. Refusal of orders

a) “Indiamasala.fr” may reject the acceptance of orders, if

– The customer is not reachable via telephone/text/ email in case of confirmation of order at “Indiamasala.fr “.

– Outstanding accounts of previous orders still exist,

– necessary data (payment means, address, etc..) is missing.

(Customer is solely responsible for providing the correct billing and delivery addresses.)

– abused payment or blocked accounts

(Order with incomplete payment or non-payment shall be on hold until a complete payment is made. In case such orders are not paid within seven days, they shall be automatically cancelled and the cancellation charges shall apply.)

Indiamasala.fr reserves the right to decline to trade with any individual or organisation. Indiamasala.fr may decline to accept any order, whether or not payment has been received, by giving notice of non-acceptance to the Customer by telephone or email within a reasonable period of receipt of the order by Indiamasala.fr. Further, Indiamasala.fr may cancel orders which have been accepted by giving written notice of such cancellation to the Customer by telephone or email within a reasonable period of receipt of the order by Indiamasala.fr. If Indiamasala.fr rejects or cancels an order for which payment has been made, it will refund the amount to the Customer as soon as reasonably practicable.

To access and use the Services, you must register for an Indiamasala account by providing your full legal name, current address, phone number, a valid email address, and any other information indicated as required. Indiamasala.fr may reject your application for an Account, or cancel an existing Account, for any reason, in our sole discretion.

Indiamasala.fr also have the right to block the customer’s Indiamasala account if deems necessary.

4. Area of delivery

– We supply within the France and most preferably Ile de France.

5. Prices/price increases

a) The prices tags as displayed includes the legal value and added tax.

b) Price increase is only possible with time to time. The legal price may varies in case of any modifications in the contract changes between the order payment and order fulfillment.

c) We reserve the right to adjust prices, goods and special offers at our discretion.

Deals, gift coupons and vouchers are exclusive and cannot be combined and may not be exchanged against cash. Seller reserves the right to discontinue offers and deals at any time without any prior notice. Discounts cannot be combined and discounted products may not be eligible for free shipping.

6. Scope of Supply

All goods, items or offers shown on our catalogue are subjected to availability at any given time and may not be ready in our stock at all the time. If the article ordered is unavailable in appropriate quantity or not available at all, we reserve right to cancel the order and return back the customer’s money if any had that transacted before. In such cases the customer will be informed immediately about the delay or cancellation.

We have the right to discontinue any items, goods or offers from the website at any time, and our only liability in such cases will be limited to refund any money paid to us related to those goods or items which we may no longer be able to supply.

If the ordered product is not in stock or low on stock, we will process the order with available quantity and the amount paid for unavailable goods will be credited to your Indiamasala.fr account wallet. You will be notified once the amount is refunded to your wallet.

Indiamasala.fr executes orders to the Customer’s requirements, but may provide substitute products where requested by the Customer, or where the product has been superseded by the latest version or the product in particular brand is not available. To the extent that orders cannot be fulfilled completely from stock, the unfulfilled balance will (at the Customer’s option) either be put on back order to be fulfilled when Indiamasala.fr next has available stock or be cancelled and refunded to the Customer.

7. Shipping

We use our INDIAMASALA EXPRESS for delivery in certain zones (the places are mentioned in the shipping cost link below) for other parts of France we use PACKLINK – UPS, CHRONOPOST and COLISSIMO Shipping Services for delivering the goods.

By Postal Service:

As soon as your parcels are ready for dispatch, you are sent track and trace code with tracking link for each box in your email, separately. Please check the junk folder, track and trace code emails may be delivered to your junk folder, and add our email address to your safe list

It is the customer’s responsibility to track their parcel using the tracking number provided while it is in transit. The customer can contact specified transporter customer service department or Indiamasala.fr with any queries or issues they may have over your parcel. If the Customer failed to check their mail with tracking information or failed to collect the package from their pickup point, Indiamasala.fr is not responsible and any claim for the refund of that particular order will be voided.

Customer opting out for Pickup Point delivery system should collect the package within 7 days. For customers ordering perishables by Pickup point delivery system should collect their packages within 24hrs. if they failed to collect the parcel within 24h after delivery at pickup point, we can’t refund for spoiled perishable items.

Customer is solely responsible for providing the correct billing and delivery addresses. Customer should Provide us with the information that we may require to complete the service and ensure that the information provided is accurate in all aspects. All address information supplied on the booking by the customer must be complete and accurate. Any order returned due to an incomplete or incorrect delivery address will not be refunded and any claims voided.

Fresh Indian vegetables and herbs are available on Indiamasala.fr. Shipment through UPS is recommended for these products as it ensures faster delivery to retain freshness. The products are hand sorted for quality and we always give you a little more than the quantity you have ordered (in terms of weight). Vegetables cannot be returned. If the products are unavailable (for any reason) at the time of shipment of the package, the refund process will be initiated.

Indiamasala.fr takes no responsibility for vegetables and fruits ordered from countries outside France. Due to long delivery time to other countries, the chances of the vegetables spoiling are high.

By Indiamasala Express Delivery Service:

For Indiamasala express delivery, client should provide necessary access details such as gate access code, floor number, door number..etc to make the delivery. if we can’t make delivery due to the lack of information or the customer failed to attend the call when we attempt to make the delivery, the delivery will be considered as failed.

Indiamasala Express will not be responsible to provide guaranteed delivery if the customer is not present at the delivery address to take the delivery. If the customer wants their order to be delivered on the next delivery day you will be charged 6.95€ (zone 1) and 9.95€ for zone 2. Orelse, if the customer wants they can collect their order (Failed delivery) from our warehouse by their own means. Customer should notify us before doing so.

8. Shipment costs

a) There is some standard charges on delivery accordingly and it will be furnished prior in the website “Indiamasala.fr” and also at the time of order.

– The general delivery is made within 48/72 hrs of order confirmation.

– The delivery will be made at the door steps of all type of houses and at RDC in case of multistory residence.

– Thereby, “Indiamasala.fr” will charge you for delivery in some conditions

Our Indiamasala express delivery option available for customers all over zone 1 and zone 2 is direct home delivery.

1. For the orders total above 55€, we deliver at free of cost at zone 1 and 2.
2. For the orders total below 55€, we will charge 6.95€ for zone 1 and 9.95€ for zone 2.

• We deliver only twice per week (Wednesday & Sunday) for zone 1.
• We deliver only once per week (Sunday) for zone 2.

b) In case a parcel is returned undelivered or refused at the time of delivery, we reserve the right to charge the full shipping charges for both back and forth sending of parcels and any other applicable fee and transaction charges. In such cases, perishable items are excluded from any claims for refund.

9. Form of Order

Currently Orders can be placed via internet and through telephone.

10. Delivery time

If the article is available in stock, the fulfillment of order takes place within 2 to 3 working days. We put our utmost efforts to have your order delivered on the delivery date provided in your dispatch confirmation email. However, please note the delivery dates provided by us are only our best estimates and the actual delivery of your order may be later than this date. Any delays made by the delivery service is beyond our control and our liability.

For Indiamasala express delivery system client doesn’t have flexibility to choose delivery time as per their convenience, as we have a few restriction to follow the delivery route planned for the day. If the client refuse the estimation delivery time, we will postpone it to next delivery day.

The collection date/times and delivery date/times shown on our site are estimates only and are not guaranteed on any service. Collections/deliveries may be delayed for reasons that are out of the control of both Indiamasala.fr or our transporter, We reserve the right to not refund all or part of the service in these instances.

11. Cancellation of Order

Orders can only be cancelled before the goods are dispatched, by notifying the seller in writing. After dispatch, Food product/products can be returned within 7 days of purchase and 14 days in case of non-food products from the day of delivery (excluding the day of delivery). Perishable items are excluded from return.

Only the written conversation will be considered for any change or cancellation of order before or after dispatch of goods. Cash refund fee on order cancellation may apply.

Perishable products are refunded if it has been spoiled during the time of delivery. To claim refund on perishable products, client should send picture as proof to show that product has been spoiled within 24h of delivery. Based on the spoiled rate we will provide a 50% or 100% refund.

12. Right of revocation / return

After shipment, food products can be returned within 7 days of purchase and within 14 days in the case of non-food products from the day of delivery (excluding the day of delivery and if not opened). Fresh and perishable products cannot be returned. If you notice a quality problem you must contact our customer service within 24 hours from the date and time of delivery. We will send you a replacement or refund depending on the case.

a) The customer has right to return the ordered items if he or she does not like it, or if the article delivered is defective or broken or damaged when before reaching to their hand (normally we deliver with our own delivery vehicle, therefore Indiamasala.fr can assure 0